Return & Refund Policy

We want you to love your Swa’ch experience. If for any reason your purchase isn’t quite right, we’re happy to accept returns of unused and unopened products within 14 days of delivery.

For health, hygiene, and product integrity, opened or used body oils cannot be returned or exchanged.

Returns

To be eligible for a return:

Product must be unused, unopened, and in its original condition.
Return requests must be made within 14 days of delivery.
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 5 days of delivery and include photos of the product and packaging. We’ll be happy to make it right with a replacement or refund when applicable.

Fragrance Preference

Fragrance is personal, and scents may smell different from person to person. Because of this, opened products cannot be returned or exchanged based on fragrance preference.

We encourage you to review the fragrance description before selecting your scent.

Refunds

Once an eligible return is received and inspected, your refund will be issued to your original payment method. Please allow several business days for your financial institution to process the refund.

Questions about your order? Please contact us at info@swachperfumebar.com. We’re always happy to help.