CASHMERE WOODS

Squalane (Derived from olives), Discaprylyl Carbonate, Fractionated Coconut Oil, Meadowfoam Seed Oil, Fragrance

Return & Refund Policy

We want you to love your Swa’ch experience. If for any reason your purchase isn’t quite right, we’re happy to accept returns of unused and unopened products within 14 days of delivery.

For health, hygiene, and product integrity, opened or used body oils cannot be returned or exchanged.

Returns

To be eligible for a return:

• Product must be unused, unopened, and in its original condition.

• Return requests must be made within 14 days of delivery.

• Customers are responsible for return shipping costs.

• Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, please contact us within 5 days of delivery and include photos of the product and packaging. We’ll be happy to make it right with a replacement or refund when applicable.

Fragrance Preference

Fragrance is personal, and scents may smell different from person to person. Because of this, opened products cannot be returned or exchanged based on fragrance preference.

We encourage you to review the fragrance description before selecting your scent.

Refunds

Once an eligible return is received and inspected, your refund will be issued to your original payment method. Please allow several business days for your financial institution to process the refund.

Questions about your order? Please contact us at info@swachperfumebar.com. We’re always happy to help.

Shipping Policy

Every Swa’ch body oil is handcrafted in small batches and prepared with care. Because our products are handmade, your order may take a little extra time to prepare—but we promise it’s worth the wait.

Processing Time

Please allow approximately 5–7 business days for your order to be handcrafted, processed, and prepared for shipment.

Processing times do not include weekends or holidays. During new launches, holidays, or periods of high order volume, additional processing time may be needed.

Shipping & Delivery

Once your order is on its way, you’ll receive a shipping confirmation with tracking information.

Shipping times shown at checkout are in addition to our processing time and begin once your package has been transferred to the carrier.

While we’ll always do our best to get your order to you as quickly as possible, carrier delays may occasionally occur and are outside of our control.

Shipping Address

Please double-check your shipping address before completing your purchase. If you notice an error, contact us as soon as possible at info@swachperfumebar.com.

We’ll do our best to make changes before your order ships, but we cannot guarantee address changes once an order has entered processing or has been shipped.

Damaged Orders

If your order arrives damaged or leaking, please contact us within 5 days of delivery and include photos of the product and packaging. We’ll be happy to make it right.

Lost Packages

If tracking shows your package as delivered but you have not received it, please contact the shipping carrier first. If you still need assistance afterward, reach out to us and we’ll be happy to help.

Thank you for supporting our small business and allowing us the time to handcraft something special for you. 🤍